Frequently Asked Questions

OneTrendyCloset is a wholesale liquidation supplier specializing in brand-name apparel for resellers, boutiques, and online sellers. We've been in business since 2013, providing quality inventory to thousands of customers across various selling platforms including Poshmark, eBay, Mercari, Whatnot, and physical stores.

All items are Grade A or B condition, meaning they're either new with tags, like new, or gently used with minimal signs of wear. We thoroughly inspect each piece before including it in our boxes. Grade A items are typically new or like-new, while Grade B items may show minimal wear but are still in excellent sellable condition.

Pricing is based on several factors including the specific brands selected, current inventory levels, quantity ordered, and market conditions. We provide transparent pricing with no hidden fees in your personalized quote. Larger quantities typically receive better per-item pricing.

Our minimum order is 50 items. This allows you to test the market with a reasonable investment while still getting wholesale pricing. We find this size perfect for new resellers to get started without a huge upfront cost.

Yes! We value long-term relationships and offer volume discounts for repeat customers. The more you order over time, the better pricing you'll receive. We also have a VIP program for our most active customers with additional benefits and priority access to premium inventory.

We pride ourselves on fast communication. Most quote requests receive a response within 2-4 hours during business hours (Mon-Fri 9 AM - 6 PM EST, Sat 10 AM - 4 PM EST). Custom quotes may take up to 24 hours depending on complexity and specific requirements.

Shipping costs vary based on order size, destination, and shipping method selected. We'll provide exact shipping costs in your quote. For larger orders, we often include free standard shipping. We work with multiple carriers to ensure competitive rates.

Yes! When building your box, you can specify preferences for men's/women's/kids items, seasonal preferences, categories (tops, bottoms, outerwear, dresses), and size ranges. We'll do our best to accommodate your requests based on available inventory. The more specific you are, the better we can tailor your box.

Due to the nature of liquidation merchandise, we typically don't provide photos of specific items before shipping. However, we can provide general examples of the types and brands we carry. Our reputation for quality is built on consistent standards - we inspect every item to ensure it meets our Grade A/B requirements.

Due to the nature of liquidation merchandise, all sales are final. However, if you receive items that don't match our grade descriptions or there's a significant discrepancy from what was promised, we'll work with you to make it right within 48 hours of delivery. Customer satisfaction is our priority, and we stand behind our quality standards.

While we can't accept returns due to the liquidation nature of our business, we're committed to your satisfaction. If there's a quality issue or the order significantly differs from what was discussed, please contact us within 48 hours of delivery. We'll review each case individually and work to find a fair resolution, which may include credits toward future orders.

We guarantee the total item count and quality grade as specified in your order. However, specific items, styles, or exact brand distributions can vary based on current inventory. We make every effort to meet your specified preferences and will communicate any significant limitations before finalizing your order.

Yes! We're invested in your success. Our team can provide general guidance on popular brands, seasonal trends, and what tends to sell well on different platforms. While we don't provide detailed business consulting, we're happy to share insights from our experience working with thousands of successful resellers.

We operate primarily as an online business and don't have a public showroom. However, local pickup is available in select markets by appointment for larger orders. This allows you to inspect your order before taking delivery. Contact us to see if pickup is available in your area.